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SickKids CCMH
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Your privacy and health information

FAQ Requesting your health information

SickKids Centre for Community Mental Health (SickKids CCMH) is committed to protecting the privacy of our patients/clients. This is done through the strict adherence to our privacy policy and the Personal Health Information Protection Act (PHIPA) to keep your health information private and secure.

You have the right to know how SickKids CCMH may use and share your health information and how you can access it. SickKids CCMH may collect, use and share your health information for the following reasons:
  • to provide you with health care
  • to communicate with or consult with other health-care providers
  • for payment-related purposes (including OHIP, and others);
  • to plan, manage and administer programs and services
  • for research (with Research Ethics Board approval);
  • for teaching;
  • for statistical and other kinds of reporting obligations; and
  • for other purposes as permitted or required by law.
To learn more about how we protect the privacy of your information or to review our detailed privacy policy, please contact the SickKids CCMH Privacy Officer at

Health Records inquiries

The Health Records department is responsible for maintaining the health records of both current and former patients/clients of the centre. It oversees the collection, storage, retention and access to patient’s Personal Health Information (PHI).

How to obtain a copy of your record (patient/guardian/substitute decision-maker requests)

PHIPA governs the collection, use, and disclosure of PHI in Ontario. This Act gives patients/clients the right to access and disclose their personal information. A written request to the Health Records department is required to release any information contained in your health record.

Corrections or complaints

If you detect an error in you record, you have the right to request a correction. You can do this by sending a written request to the Health Records department by:
Fax:  416-373-2003
Mail: SickKids CCMH
Health Records department
440 Jarvis St.
Toronto, ON  M4Y 2H4
For all other inquiries or further questions, you can contact us by phone at 416-924-1164 ext. 8725.

You have the right to complain to the Information and Privacy Commissioner/Ontario if you think we have violated your privacy rights. The Commissioner can be reached by:
Phone: 416-326-3948
Fax:     416-325-9195
Mail:  Information and Privacy Commissioner of Ontario
1400-2 Bloor St. E.
Toronto, ON  M4W 1A8

Contact us

If you need more information or have a concern about privacy, place call 416-924-1164 ext. 8725 or e-mail us at

You may also send a fax to 416-373-2003 or write to:

Health Records department
440 Jarvis St.
Toronto, ON  M4Y 2H4

Hours of operations

9 a.m. to 4 p.m.
Monday to Friday, excluding statutory holidays