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Winter 2019 Academic Calendar: Training and Education


Community Mental Health Training and Education for Professionals

SickKids CCMH Learning Institute is a training facility with a focus on outreach and capacity building within the mental health sector. For over 30 years we have been providing evidence-based training and education to professionals in the Health and Human Services Industry.

Our certificate programs along with our one and two-day workshops provide participants exposure to clinical conversations with multidisciplinary contributions in an interactive, hands-on environment of learning, all orchestrated by innovative facilitators providing best practice training in their field of distinction. 

For your convenience, our Winter, Sping & Summer 2019 Academic Calendar outlined below is divided into 4 key learning areas. Whether you work with Children, Youth, Families, Adults, or are looking for Leadership Skills Development we have the evidenced-based training to suit your needs.

Let us Bring the Training to you!
Our Customized On-site Training Program provides interactive training sessions delivered by experienced and knowledgeable facilitators where and when it is convenient for you. To learn more about this tailored training, click here.
 

                        

     
Questions? Comments? Suggestions? 

We would love to hear from you. Please contact our Training Coordinator Mary Anne Van Rooyen via email at mvanrooyen@sickkidscmhlearning.ca, toll-free: 1-855-944-4673, or local: 416-924-1164, ext. 3233

 



Winter, Spring & Summer 2019 Academic Calendar: January to March 31st
 


 

Winter, Spring & Summer 2019 Certificate Programs


Certificate for New Supervisors: Develop and Enhance Your Supervisory Skills in the Health and Human Service Sector. (Including Individual Learning Modules 1-4)
Dates: January 17, February 21, March 21, April 25, 2019
Facilitators: 
Susan Geary, Ph.D. & Marion Langford, M.Ed.
This training is suitable for: New supervisors, or experienced supervisors who would like to fine-tune their supervisory abilities in Health & Human Services.
Description: This 4-day certificate program gives participants the opportunity to develop and enhance their supervisory skills through the 4-key supervisory/management-based modules that together build the Supervisors skill set.
Module 1: Essential Skills for the New Supervisor will provide the basics of supervision such as setting expectations, delegation, feedback and coaching for improved performance.
Module 2: Leadership and Motivation for Supervisors participants will examine the supervisor's role in leading and motivating employees through needs assessment and appropriate leadership style.
Module 3: Holding Difficult Conversations participants will learn how to address the difficult conversations that are needed with staff through building awareness of different approaches to conflict.
Module 4: Building and Sustaining Your Credibility and Influence, provides strategies for working with staff, peers and your manager/director, as well as offering practical advice on establishing a support network and mentoring relationships to sustain ongoing development. 
Each Individual Learning Module may be taken separate from the Certificate Program as stand-alone workshops however, all 4 modules must be completed to receive the certificate. 
 
For more information on this Certificate program, any of the modules along with full registration details click: More


 
Certificate in Mindfulness to Support Mindful Families and Resilient Children: Gain Practice-based Experience in Facilitating Mindfulness Exercises and Conducting Inquiry
Dates: January 21, 28, 29, 2019
Facilitator: 
Sara Marlowe, MSW., RSW., Counsellor and author of
No Ordinary Apple and My New Best Friend.
This training is for: All medical health professionals, mental health professionals, educators and direct service workers interested in developing and enhancing their skills in sharing mindfulness with children, adolescents and families.
Description: In this 3-day certificate program, participants will explore mindfulness theory and practice, and learn accessible and engaging ways to share mindfulness and neuroscience-info with children, adolescents and families in age-appropriate, playful and creative ways. By the end of this workshop participants will gain practice-based experience in facilitating mindfulness exercises and conducting inquiry. They will be able to identify considerations for leading mindfulness-based activities, practices and discussion, along with how to engage children and adolescents in mindfulness practice in individual, family and group therapy settings.  
For more information on this program and full registration details click:  More


 
Advanced Clinical Trauma Level 2 Certificate
Dates: January 24, 25, March 27, 28, 29, 2019
Facilitator: 
Ian Robertson, MSW., RSW.
Prerequisite: Participants must have completed Certificate in Trauma Counselling for Mental Health Professionals (6-day course): Level 1 Trauma Certificate.
This training is suitable for: Mental health professionals, first responders, medical professionals, and direct service workers.
Take Your Trauma Training to the Next Level!

Description: This 5-day Advanced Clinical Trauma Level 2 Certificate, created and delivered by Ian Robertson (with recommendations from Natalie Zlodre, MSW., RSW.), will present a theoretical framework of evidence-based and best practice approaches for individuals who have been traumatized. Mr. Robertson will provide theoretical, and applied steps to working with clients who have been implicated by trauma and will cover the clinical steps including intake, screening assessing, ground strategies and tool kits, case conceptualization formulation, and the application of CBT for flashback management reprocessing. Participants are encouraged to bring cases forward for discussion throughout the program. To further support the theoretical component, a significant portion of this training will involve role playing.
For more information on this program and full registration details click:  More


 
Understanding and Managing Aggressive Behaviour (UMAB) Certificate: Safely Manage Aggressive Behaviour in Children, Youth and/or Adults | 2-Day, or 3-Day Program
Dates: February 4, 5, 6, 2019
Facilitator:
 Elisa Reid, Asst. Lead Trainer for UMAB Canada.
This training is suitable for: Anyone who would like to learn how to safely manage aggressive behaviour in children, youth and/or adults.
Description: The UMAB certificate program is a skills-based training program that is an intensive and highly effective method of safely managing aggressive children, youth or adults. The 2-Day program begins with a breakdown of the precipitating factors of aggression, and the theory regarding the physiological, psychological and behavioural cues and changes that occur in aggressive individuals. Day three program focuses on containment, and physical restraints. There is emphasis placed on the level of intervention matching or paralleling the level of aggression displayed. 
For more information on this program and full registration details click:  More


 
Certificate in Cognitive Behaviour Therapy Level 1: Practical Solutions to Real World Problems
Dates: February 7, March 7, April 11, May 2, 2019 
Facilitator: 
Nili R. Benazon, Ph.D.
This training is suitable for: Mental health professionals and direct service workers.
Description: In this introductory 4-day certificate program, participants will learn cognitive and behavioural strategies, including case formulation and conceptualization in CBT, identifying and modifying thoughts, behaviour activation and experiments, exposure, stress reduction strategies, and problem-solving therapy. This course is not focused on a specific client population or clinical disorder. Rather, it provides instruction on a set of tools that can be applied to common and more complex mental health conditions. The format of this training includes didactic presentation, experiential exercises, feedback and a focus on micro-skill development. 
For more information on this program and full registration details click:  More


 
Certificate in Attachment Focused Adult Psychotherapy: Advanced Course
Dates:  March 25, 26, April 29, 30, 2019
Facilitator:
 Annette Kussin, MSW., RSW.
Prerequisite: Becoming an Adult Attachment Focused Therapist workshop.
This training is suitable for: Experienced therapists who have knowledge about Child Attachment and experience working with adults.  The workshop will provide an advanced level of assessing and treating adults from an Attachment-Focused Model of Psychotherapy.
Description: Adult attachments develop as an unconscious continuum of an infants and child's early attachment experiences and the experiences of the older child and adolescent in relationships. Such experiences either confirm the early insecure attachments or transform them into more secure attachments. Adult attachments also serve the same function as infant attachments: to ensure that the needs for safety, security and nurturing are provided in an intimate relationship. By understanding adult attachment, therapists can understand the problems that clients are experiencing in their self-perception and in intimate relationships from a new and optimistic paradigm.  Clients will also discover a new perspective on their problems that is non-judgmental and hopeful for positive change. Although by adulthood, attachment categories are well entrenched. Attachment-focused adult psychotherapy can initiate and assist the process of change to a more securely attached adult who will be more successful in relationships and life. 
For more information on this program and full registration details click:  More


 
             2 Training Session Dates    

Certificate in Trauma Counselling for Mental Health Professionals: Level 1 Trauma Certificate
Facilitator: Natalie Zlodre, MSW., RSW.
Dates: March 4, 5, 6, 18, 19, 20, 2019
Location: Toronto, ON at SickKids CCMH Learning Institute 114 Maitland Street Toronto ON M4Y 1E1
OR
Dates:
March 25, 26, 27, April 1, 2, 3, 2019
Location: 
 Ohsweken, ON Six Nations of the Grand River at Six Nations Community Hall, 1738 4th Line, Ohsweken, ON, N0A 1M0
This training is suitable for: Experienced front-line workers (nurses, clergy, social workers, residential workers), counselors and psychotherapists who provide services to vulnerable populations.
Description: In this 6-day certificate program, participants will be given the most current information on the bio psychosocial phenomenon of trauma and training in how to assess and respond ethically and appropriately to clients, given the parameters of the workplace.
For more information, or to register for the March 4, 5, 6, 18, 19, 20, 2019 training session click Here

For more information, or to register for the March 25, 26, 27, April 1, 2, 3, 2019 training session click Here





Winter, Spring & Summer 2019 Workshops:

Working with Children, Youth & Families
 

Helping Families Heal: Addressing and Treating Trauma in Children, Youth and Families
Date: January 30, 2019
Facilitator:
Janine Lawford, MSW., RSW.
This training is suitable for: Child and youth workers, nurses, early childhood educators, child protection workers and other social service counsellors who provide counselling and support to children and adolescents in community-based settings.
Explore the Background of How Trauma Impacts Children and Families and How Best to Work with These Clients to Identify Myriad Traumatic Responses and Encourage Healing in The Family System.

Description: By the end of this workshop participants will be able to recognize the effects of trauma in children and adolescents, understand the many manifestations of complex developmental trauma and how to incorporate this understanding into their work. Ms. Lawford will provide strategies to assist in the stabilization and support of youth with traumatic histories as well as steps in how to use relationship in order to promote healing in traumatized children.
For more information on this workshop and full registration details click: More


 
 Offered as a webinar, or in-class training! 

Assessing for Antisocial/Violent Potential and Clinical Risk Management in Elementary School-Aged Children: A Prevention and Intervention Assessment Framework
Date: February 4, 2019
Facilitator:
 Dr. Leena K. Augimeri, Director of SNAP Scientific and Program Development at the Child Development Institute and Adjunct Professor at the University of Toronto.
This training is suitable for: Educators, mental health professionals, social workers, child and youth workers, medical professionals, shelter/hostel workers, first responders.
Location: The Peter Gilgan Centre for Research and Learning at 686 Bay Street Toronto, ON M5G 0A4 
How Many Times Have We Heard [After a Tragedy] “We Knew Since Elementary School That He/She Had a Problem

Description: We all understand the importance of the prevention and intervention of antisocial behaviour and other forms of verbal and physical violence. In this workshop presented by Dr. Leena K. Augimeri, participants will learn about evidence-based early intervention and early risk identification for children in the middle years. In addition, participants will acquire the skills to effectively rate level of risk/need based on the Early Assessment Risk Lists (EARLs) and the success of the comprehensive SNAP model in helping children with externalizing and/or co-morbidity issues and their families.
Spend a day with Dr. Augimeri and learn:

  • What is EARL (Early Assessment Risk Lists)
  • How can EARL be used to assess violence potential in Children?
  • What are the risk factors that indicate future violence?
  • What do we need to know about children who engage in at-risk antisocial/disruptive behaviour?
  • How to successfully utilize this Assessment and Clinical Risk Management framework with Children.
  • Referral mechanisms and communication protocols to connect children with appropriate community services in a timely manner. 
This training is offered as a Webinar, or as an in-class workshop. For more information on this workshop/webinar please click: More


 
Dancing in the Darkness: Creative Approaches to Working with Grieving Children and Youth
Date: February 12, 2019
Facilitators: 
Andrea Warnick, RN., MA., and Lysa Toye, MSW., RSW.
This training is suitable for: Front-line workers and volunteers, medical professionals, educators, clergy, social workers, administrators, residential workers, counsellors, funeral service providers and hospice volunteers.
Description: The emphasis in this workshop will be on supporting participants who already have a theoretical foundation in children's grief and bereavement to build their toolkit and confidence in creatively engaging with children and youth who are grieving a death. Many easy to use (and modify) creative techniques in working with grieving children and youth will be shared, and participants will have the opportunity to engage in safe, experiential activities to better understand the process of using creative approaches. This is Learning Module 5 of the Fall 2018 Children's Grief & Bereavement Certificate. This module may be taken separately from the certificate program as a stand-alone workshop. 
For more information on this workshop and full registration details click:  More


 
Grounding the Heart, Mind and Body: Help Dysregulated Clients Ground Themselves and Regain a Sense of Self-Control and Self-Efficacy.
Date: February 22, 2019
Facilitator:
 Michel Jones, MSW., RSW., RP.
This training is suitable for: Mental health professionals, social workers, medical professionals, direct service workers, child and youth workers, youth justice workers, first responders.
Description: Using recent neurological research and proven stress reduction methods, this workshop will provide practical tools that front-line workers can use to help dysregulated clients ground themselves and regain a sense of self-control and self-efficacy. Participants will learn how the brainstem, the limbic system and the pre-frontal cortex system work together and impact each other, how these three systems differentially affect "fight or flight", emotional response and cognitive distortions. Participants will gain different grounding techniques that work with each of the three systems, to bring clients back into their "window of tolerance" and bring traumatized clients out of the "there and then" to the "here and now” to allow for treatment. 
For more information on this workshop and full registration details click:  More


 
Therapeutic Artistry: Finding your Creative Edge with your Most Difficult Families
Date: February 28, March 1, 2019
Facilitator: 
Matthew D. Selekman, MSW., LCSW.
This training is suitable for: Mental health professionals, social workers, medical professionals, direct service workers, child and youth workers, educators.
Description: In this hands-on, practice-oriented, 2-day workshop, several effective ways therapists can tap the full range of their inner resources and creative selves for getting unstuck and being the catalysts for therapeutic change with complex and difficult client practice situations are presented. Participants will learn the strategic use of self-framework, how to further hone observation, listening, questioning and reflective skills to seize important client anomalies. Just how to construct, select, and tailor-fit therapeutic experiments and rituals in line with clients' stages of readiness for change, theories of change psychological reactance levels, and goals. Mr. Selekman will cover the use of idea-generating tools and strategies for tapping the inventiveness and imagination powers of our clients to con-construct creative and high-quality solutions. Participants will come away from this workshop with a plethora of therapeutic tools and strategies and confidence in working outside of their comfort zones with their most challenging clients.  
For more information on this workshop and full registration details click: More


 
 Offered as a webinar, or in-class training! 

Generalization from Therapy to Daily Life: Behavioural Strategies to Complement Your Therapeutic Practice and Help Clients Achieve Their Goals
Date: March 4, 2019
Facilitator:
Katy Albert, M.Ed., OCT., BCBA.
This training is suitable for: Mental Health Professionals: psychotherapists, counsellors, psychologists, social workers.
Location: The Peter Gilgan Centre for Research and Learning at 686 Bay Street, 3rd floor, Room 03.9320, Toronto, ON M5G 0A4
Learn Key Strategies to Help Your Clients to Successfully Extend the Knowledge and Skills Gained in Therapy into Their Daily Lives.

Description: For mental health professionals who work with children, youth and families this workshop will provide with a foundation to apply behavioural principals that help clients to generalize new skills and manage behaviours that interfere with meeting their goals. Practical strategies to engage and accommodate harder to serve populations, maximize parent involvement, adopt function-based approaches to problem behaviour and facilitate intrinsic motivation will be covered.
Learning Objectives:
  • Acquire practical strategies to help clients generalize skills from therapy sessions to their daily lives.
  • Understand applications for functional behaviour assessment to treating behaviours that interfere with positive outcomes.
  • Use of external rewards in a way that is sustainable and supports the development of intrinsic motivation.
  • Acquire practical strategies to engage and accommodate children with learning differences such as ADHD, LD and ASD during therapy sessions
For more information on this workshop and full registration details click: More

 

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Winter, Spring & Summer 2019 Workshops:
Working with Adults

 

Cognitive Behaviour Therapy (CBT) Treatment for Generalized Anxiety Disorder (GAD) and Obsessive-Compulsive Disorder (OCD)
Date: January 18, 2019

Facilitator: Noah Lazar, Ph.D., C.Psych.
Pre-requisite: CBT Treatment for Anxiety.
This training is suitable for: Mental health professionals, medical professionals and direct service workers.
Description: This 2-part workshop will consist of a didactic presentation that will be supplemented with case examples and role play exercises to further enhance the full learning experience. In the first part of this workshop, focus will be on CBT models and conceptualizations of GAD, addressing cognitive restructuring techniques, including adaptations to thought records, probability re-estimation, and challenging beliefs about worry as well as behavioural techniques will be covered. The second part of the workshop will focus on CBT conceptualizations for multiple presentations of OCD (obsessions, compulsions related to contamination, checking, urges etc.). The facilitator will describe and demonstrate cognitive techniques to challenge obsessional thinking, as well as the utility of compulsive behaviour. Exposure and response prevention, as well as behavioural experiments, will also be described. This is Learning Module 4 from the Fall 2018 Certificate in Cognitive Behaviour Therapy Level 2. This module may be taken separately from the certificate program as a stand-alone workshop. 
For more information on this workshop and full registration details click:  More


 
Hero's Journey: A Framework in The Treatment of Men Experiencing Trauma and/or Addiction, Giving Heroic Purpose to Men's Struggle with Shame, Vulnerability and Fear
Dates:  February 1, 2019
Facilitator:
 Michel Jones, MSW., RSW., RP.
This training is suitable for: Mental Health Professionals: Psychotherapists, Counsellors, Psychologists, Social Workers. Direct Service Workers: Drop in workers, shelter and hostel workers, child and youth workers, youth justice workers.
Description: Scholar Joseph Campbell's "Hero's Journey", is a primal story/legend/myth narrative that can be found in many cultures from around the world and through the ages. Harnessing this powerful narrative can help therapists come alongside their male clients in a non-threatening supportive way. This workshop will show how to use this concept as a framework in the treatment of men experiencing trauma and/or addiction, giving heroic purpose to men's struggle with shame, vulnerability and fear. Grounded within narrative therapy tradition, this workshop offers a constructive way to break down negative self-narrative and move to a more positive and realistic narrative. Together the group will be identifying current cultural stereotypes that reinforce unrealistic males’ expectations about self and interfere/stop with the therapeutic process. Michel Jones will review the concept of a hero's journey being about strength through acknowledgement of vulnerability and acceptance of connection to supportive others. Participants will learn to utilize Joseph Campbell's 7 steps of the hero's journey to provide structure to sessions in their own work and be given practical worksheets to support clients between sessions.  
For more information on this workshop and full registration details click:  More


 
General Pharmacology Overview of Substances for Addiction Counsellors: Including a Specific Focus on Best Practice for Treating the Opioid Crisis
Date: February 11, 2019
Facilitator:
 Ian Robertson, MSW., RSW.
This training is suitable for: Mental health professionals, front-line workers, counselors and psychotherapists who provide services to vulnerable populations.
Description: Having a general pharmacology overview of substances is essential to addictions counselling, as a basic understanding of Pharmacology is critical to treatment options and outcomes and will therefore, further inform your clinical practice. The training will overview the effects and withdrawal symptoms of amphetamines, barbiturates, benzodiazepines, cannabis, cocaine, ecstasy, ethyl alcohol and opioids.  Introductions of the assessment tools used to assess for the severity of withdrawal symptom will be discussed.  The second part of this workshop will focus on the current opioid crisis which is the most challenging forms of addiction facing the Canadian health care system, and a major contributor to the marked rises in opioid-related morbidity and death that Canada has been seeing in recent years.  Current best practices and guidelines used to intervene, treat including harm reduction approaches, and prevention will be reviewed. This is Learning Module 3 from the Fall 2018 Certificate in Addiction Counselling. This module may be taken separately from the certificate program as a stand-alone workshop.
For more information on this workshop and full registration details click: More
 
 
 
Trauma-Focused CBT Therapy for Post-Traumatic Stress Disorder (PTSD)
Date: Friday, February 15, 2019
Facilitator:
 Vivien Lee, Ph.D., C.Psych.
Pre-requisite: CBT Treatment for Anxiety.
This training is suitable for: Mental health professionals, medical professionals and direct service workers.
Description: Participants will understand the significant physiological, emotional and cognitive components of the trauma response and how they contribute to the development and maintenance of trauma symptoms and PTSD. Dr. Lee will present the rationale for and mechanisms underlying exposure-based therapy in treating PTSD symptoms and how trauma-focused cognitive behavioural therapy including prolonged exposure and cognitive restructuring can address these underlying processes to improve PTSD symptoms and functioning. The CBT skills introduced in this workshop will ultimately help clients to challenge unhelpful thinking styles, particularly with common themes after trauma including loss of control, powerlessness, and helplessness. This is Learning Module 5 from the Fall 2018 Certificate in Cognitive Behaviour Therapy Level 2. This module may be taken separately from the certificate program as a stand-alone workshop.
For more information on this workshop and full registration details click: More


 
Grounding the Heart, Mind and Body: Help Dysregulated Clients Ground Themselves and Regain a Sense of Self-Control and Self-Efficacy
Dates: February 22, 2019
Facilitator:
 Michel Jones, MSW., RSW., RP.
This training is suitable for: Mental health professionals, social workers, medical professionals, direct service workers, child and youth workers, youth justice workers, first responders.
Description: Using recent neurological research and proven stress reduction methods, this workshop will provide practical tools that front-line workers can use to help dysregulated clients ground themselves and regain a sense of self-control and self-efficacy. Participants will learn how the brainstem, the limbic system and the pre-frontal cortex system work together and impact each other, how these three systems differentially affect "fight or flight", emotional response and cognitive distortions. Participants will gain different grounding techniques that work with each of the three systems, to bring clients back into their "window of tolerance" and bring traumatized clients out of the "there and then" to the "here and now” to allow for treatment. 
For more information on this workshop and full registration details click:  More
 
 
 
Motivational Interviewing (MI): Incorporate Miller and Rollnik’s MI Techniques into Practice
Date: March 22, 2019
Facilitator:
 Adam Lodzinski, Ph.D.
This training Is suitable for: Mental health and medical professionals, as well as direct service workers of all experience levels.
Description: Motivational Interviewing (MI) is a form of collaborative conversation for strengthening a client's motivation and commitment to change. This workshop teaches the guiding principles, strategies and skills for incorporating Miller and Rollnik’s MI techniques into practice. 
For more information on this workshop and full registration details click: More

 

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Winter, Spring & Summer 2019
Leadership Training for Health and Human Service Professionals
 

Essential Skills for the New Supervisor: Making a Successful Transition to Supervisor
Date: January 17, 2019
Facilitator: 
Susan Geary, Ph.D.
This training is suitable for: First time supervisors, team leaders with supervisory responsibilities, and new managers.
Description: Building a solid foundation on which to incorporate good supervisory practices in the first step in providing effective supervision to employees. This workshop will focus on the multi-faceted role of the supervisor and how to provide effective supervision to employees through the use of effective leadership strategies. Participants will learn how to delegate work and to set clear standards for performance, learn the best practices in giving feedback as well as how to coach employees for improved performance. Interviewing strategies (how to hire the right person the first time round) and essential time management skills will also be covered. This is Learning Module 1 of the 2019 Certificate for New Supervisors. This module may be taken separately from the certificate program as a stand-alone workshop.
For more information on this workshop and full registration details click: More


 
Change Management: Successfully Lead and Implement Change on a Large, or Small Scale in your Organization
Date: February 14, 2019
Facilitators:
 Susan Geary, Ph.D. and Faye Marcotte.
This training is suitable for: Directors, managers, supervisors and team leaders who are responsible for leading and implementing change within their organization.
Description: This workshop will explore the best practices in facilitating change, as well as how to help employees handle change constructively. Participants will learn how to develop and implement an effective communication plan and strategy to communicate change to obtain buy-in. Participants will learn practical tools and techniques that will enhance their ability to manage negative reactions to change and respond appropriately. This is Learning Module 5 from the Fall 2018 Management Certificate. This module may be taken separately from the certificate program as a stand-alone workshop.
For more information on this workshop and full registration details click: More
 
 
 
Leadership and Motivation for Supervisors: Engage and Inspire Employees to Achieve Success and Motivate Performance
Date: February 21, 2019
Facilitator: 
Susan Geary, Ph.D.
This training is suitable for: New supervisors, or those who hope to take over a supervisory position in the future. It is also well suited for experienced supervisors who would like to fine-tune their supervisory abilities in Health & Human Services.
Description: Dr. Geary will begin by clarifying what leadership is and how it differs from management. Then she will help participants to define personal leadership temperament and learn how to adapt to other temperaments within the group/team/organization by utilizing different leadership styles based on the needs of their employees. Participants will learn how to inspire employees by helping them see the connection between their own job and the vision of the organization, along with different ways to motivate and inspire their employees individually, or within a team setting for higher performance. Change management and the supervisors/managers role in leading and implementing change effectively will also be covered. This is Learning Module 2 of the 2019 Certificate for New Supervisors. This module may be taken separately from the certificate program as a stand-alone workshop.
For more information on this workshop and full registration details click: More


 
Holding Difficult Conversations: An Essential Skill in The Supervisor Role
Date: March 21, 2019
Facilitator:
 Marion Langford, M.Ed.
This training is suitable for: New supervisors or those who hope to take over a supervisory position in the future. It is also suitable for experienced supervisors who would like to fine-tune their supervisory abilities in Health & Human Services.
Description: Supervisors play a dual role, i.e. ensuring good quality work is being delivered by individual performers, but also that the team is working optimally to support one another. As part of this role, the ability to hold difficult conversations that invites people to communicate clearly the expectations and boundaries is an essential skill. This workshop will offer insight, tools and strategies in holding difficult conversations through appreciative listening, identifying conflict patterns, understanding the observational process and how to create and communicate boundaries/limits. Time will be provided to discuss any current dilemmas and develop an approach for when participants return to work. This is Learning Module 3 of the 2019 Certificate for New Supervisors. This module may be taken separately from the certificate program as a stand-alone workshop.
For more information on this workshop and full registration details click: More


 
Building and Sustaining Your Credibility and Influence as a New Supervisor
Date: April 25, 2019
Facilitator:
Marion Langford, M.Ed.
This training is suitable for: New supervisors or those who hope to take over a supervisory position in the future. It is also suitable for experienced supervisors who would like to fine-tune their supervisory abilities in Health & Human Services.
Description: A challenge for stellar performers who are promoted to be supervisors in that while they are on a learning curve for new supervisory skills, they must concurrently build their personal credibility and influence with staff, peers and their managers. This workshop is designed to take participants through the how-to and strategies that can be used to meet the common credibility and influence challenges for new supervisors. Participants will learn how to establish their credibility and authority in the role in a respectful and confident way while building new supervisory relationships and collaboration capacity with your team. Ms. Langford will discuss increasing political acuity and communication skills for managing up and navigating priorities and organizational change. Strategies will be provided on managing conflicts in the role of new Supervisor. This is Learning Module 4 of the 2019 Certificate for New Supervisors. This module may be taken separately from the certificate program as a stand-alone workshop.
For more information on this workshop and full registration details click: More

Photography is being used for illustrative purposes only and any person depicted in the content is a model, except where indicated.

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