SickKids CCMH
Learning Institute
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Job Postings


Program: Admin

Position Details: Fulltime, 1.0 FTE

Salary Range:

Toronto, ON

Competition #: 19-046

Job Description:
SickKids Centre for Community Mental Health (SickKids CCMH) is a community-based children’s mental health centre providing prevention, in-home support, day treatment, outpatient assessment and treatment and residential support to children ages birth to 18.  SickKids CCMH is integrated with the Hospital for Sick Children (HSC) inpatient and ambulatory mental health services for children. As a stand-alone community-focused agency SickKids CCMH is working with the Hospital for Sick Children to create pathways to care that will ensure that children with mental health concerns and mental illness and their families are able to access the care they need in a timely fashion.  SickKids CCMH is an accredited teaching facility affiliated with the University of Toronto.

Key Responsibilities:
Reception Services 

  • Provides customer service to clients answering the telephone, greeting clients/visitors, booking appointments, directing inquiries and adhering to security practices 
  • Maintains the reception area ensuring organization and cleanliness  
  • Participates in Centre Safety Team activities providing administrative services, liaising with staff and meeting deadlines 
  • Maintains and organizes electronic records recording information and entering client information into the Client Information System (CIS) in accordance with established policies and procedures including information protection and confidentiality standards 
  • Communicates information posting in reception areas, ensuring information is up to date and removing expired materials 
  • Prepares, delivers and receives courier packages/documents 
  • Maintains supplies and resource inventories for the assigned department ordering items in accordance with policies, procedures and budgets 
  • Performs administrative tasks and activities within the assigned department  
  • Maintains up-to-date knowledge of reception best practices  
  • Makes decisions within instruction and/or guidelines and refers questions to assigned Manager 
  • Complies with the organization’s vision, policies and procedures 
  • Performs other tasks as assigned by management  
  • Concentration required daily to answer telephone, greet visitors, listen, enter data, maintain files, etc. 
  • Sits at a desk for long periods of time daily to perform the duties of the job, as well as lifts up to 5 pounds, as required (i.e. toys, equipment in therapy rooms, etc.) 
  • High School graduation and a minimum of six months’ related experience or equivalent combination of education and experience 
  • First Aid and/or CPR certification  
  • Good verbal and written communication skills to effectively liaise with all levels of staff and clients/visitors 
  • Good problem-solving skills to organize a variety of administrative tasks and activities  
  • Good knowledge of MS Office Suites (Outlook, Word, Excel, PowerPoint), as well as ability to use office equipment efficiently (telephone, scanner, photocopier and fax) 
  • Ability to incorporate values of a culturally competent practice of diversity and inclusiveness in all aspects of work 
  • Ability to work flexible hours  
Working Conditions:
  • Works in a pleasant office environment  
  • Exposure to constant interruptions/distractions, deadlines, multiple demands, isolation, verbal abuse and work schedules affecting lifestyle 
  • Little exposure to hazards 


Interested applicants are asked to forward their résumés by July 9, 2020 to:
Human Resources – SickKids CCMH
FAX:  (416) -633-7141   E-mail:
Note: Please quote position title & competition number in the subject heading of email.
We are seeking applicants internally and externally
SickKids CCMH is committed to diversity and values inclusion. We welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups and others who may contribute to diversity within the Centre.
The Centre views diversity, inclusion, and cultural competence as essential pieces of an integrated whole that sustain our organization and guides our interaction within our diverse communities.
Reasonable accommodations are available during the recruitment process to job applicants with disabilities.

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